How to use MTR to diagnose network problems

MTR (My traceroute, originally called Matt's traceroute) is a computer program which combines the functionality of the traceroute and ping programs in a single network diagnostic tool.

If you're experiencing network issues accessing your server, or the other way around, our support staff may ask for an mtr, which will help identify the root cause and will allow to better diagnose the problem.

From linux you can install MTR by running the following command

For CentOS:

yum install mtr -y


apt-get install mtr -y

After installing it simply run the command:

mtr <enter ip address here>

[email protected]:~# mtr

Which will return something similar to this:

mtr from linux

You will want to let it run for some time so it gathers enough information, then take a snapshot of it and include it in a ticket to support, make sure to include an mtr both ways (one from your server to your computer's public IP address, and another one from your computer to your server).

If you're on Windows you can use WinMTR, which you can download from hereRunning an mtr on windows is faily simple, once you've downloaded and extracted winmtr, simply open it, enter the IP on the host field and hit start, let it run for some time and then take a snapshot of it to include in the ticket to support, it should look similar to this:


  • 1 Users Found This Useful
Was this answer helpful?

Related Articles

ownCloud Auto Install Script on Debian 7

Here is an easy way to install ownCloud on Debian 7 with a script, but first, for those who...

NGINX – Allow access only to certain IPs

Nginx has a nice module that not many people know about, it basically enables us...

How to configure NTP client in CentOS

What's NTP? NTP stands for Network Time Protocol, and it is an Internet protocol used to...

Initial Server Setup on CentOS 6

Here are some recommendations to setup your VPS or server when you first get it, some of these...

How To Install nginx on CentOS

What is NGINX? Nginx (pronounced "engine-x") is an open source reverse proxy server for HTTP,...